Refund Policy

Refund Policy for Sapluu

Effective Date: 1/28/24

Introduction: At Sapluu, we strive for customer satisfaction. However, if you need a refund, here's our policy:

Eligibility for Refund:

1. Time Frame: Refunds must be requested within 30 days of purchase.
2. Condition: The service or product must be in its original condition, unless there's a fault from our end.
3. Proof of Purchase: You’ll need to provide proof of purchase for a refund.

Non-Refundable Circumstances:

• Subscription Services: Monthly or annual subscription fees are generally non-refundable.
• Digital Products: Once accessed or downloaded, digital products are typically non-refundable.
• Special Offers: Items purchased on sale or with special discounts are not eligible for refunds.

Process for Requesting a Refund:

• Contact Us: Reach out to our support team at [email] with your refund request.
• Provide Details: Include your order number, purchase details, and reason for the refund.
• Wait for Approval: We’ll review your request and get back to you.

Refund Method:

• Original Payment Method: Refunds will be processed to the original method of payment.

Processing Time:

• It may take up to 10-15 business days for the refund to reflect in your account.

Exceptions: In certain exceptional cases, we may consider refunds beyond the standard policy.

Changes to Refund Policy: We may update this policy. We’ll notify you about significant changes.

Contact Us: For questions about refunds, please contact us 

Remember, your satisfaction is important to us at Sapluu, and we'll do our best to address your concerns.